Sysadmin Guide
System Administrator User Guide
Platform-level operating model for secure governance, tenant reliability, access control, and incident response.
Sysadmin Responsibility Domains
- Tenant lifecycle management (create, pause, reactivate, verify).
- Platform user governance (roles, access recovery, forced password change).
- Security and audit visibility for cross-tenant accountability.
- System configuration and safe rollout controls.
- Incident response and operational continuity support.
Operational Runbook
| Area | Action | Expected Output |
|---|---|---|
| New Tenant Onboarding | Review tenant details, verify admin email, confirm branding setup and initial access. | Tenant is active, reachable, and ready for first login. |
| Role Governance | Audit privileged roles regularly and ensure least-privilege assignment per tenant. | Reduced security risk and controlled operational scope. |
| Platform Monitoring | Use reports and audit logs to detect unusual activity, errors, or repeated failures. | Early anomaly detection with actionable evidence. |
| Incident Handling | Contain affected scope, notify stakeholders, and document remediation timeline. | Traceable incident closure and recovery confidence. |
Security Operating Principles
- Grant only required access level, and review privileged roles periodically.
- Prefer reversible changes with logs over silent hard updates.
- Document major config changes with timestamp and owner.
- Use audit logs as first source during incident triage.
- Close incidents with post-mortem notes and preventive actions.
Support System Configuration
Configure support channels so incident tickets from tenant admins route to the correct inbox and can be tracked by support operations.
- Set platform fallback inbox in Sysadmin Settings under Signup Limits.
- Use Platform Support Inbox Email and save. Recommended default: support@nadhabrahmam.com.
- Ask each tenant admin to configure tenant-specific inbox in Member Portal Support Routing.
- Verify incident ticket flow by creating a test ticket in Member Portal Support.